Industry
Leisure & Travel

Inspiring excellence in travel & leisure

Equip your leisure and travel workforce for today’s visitor economy. From customer service and operations to leadership development, our tailored training and apprenticeships help you deliver exceptional experiences and grow competitively.

The Leisure & Travel industry is under pressure to:
Rising customer experience expectations and the need for personalised service.
Skills shortages in travel consultancy, tourism operations and visitor services.
The need for digital capability in booking systems, travel technology and social engagement.
Leadership and team performance gaps as businesses recover and grow.
Recruitment & retention of talent across hospitality, tourism and travel roles.
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Why outdoor development training matters for the leisure & travel industry

The leisure and travel industry is built on experience — and the best way to develop exceptional teams is through experiential learning. Using real-world scenarios and hands-on development, businesses build confident employees who deliver outstanding guest experiences. Experiential training strengthens skills and drives measurable performance improvement.

51%

of corporate training programs now include experiential learning as a core component

75%

higher skill retention is achieved by learners compared to classroom-based training

85%

 of participants say experiential learning improves their ability to apply skills directly on the job

92%

of employers say it is vital for career readiness, and 91% prefer candidates with this type of experience

30%

boost in employee engagement is seen by companies using experiential learning.

21%

higher productivity is achieved by organisations with highly engaged employees, demonstrating the operational impact of immersive development programmes

Explore our development programmes – each one tailored to your business needs.

Early Careers Training
With our Corporate Training we can provide Early Careers training and support which can help new employees kick-start their career. Learn more online today
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Leadership Training
Are you looking to develop your future management team? We will design a programme for you that markedly improves performance.
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Corporate Team Building
Are you looking to bring together your team to improve relationships and communication before your next big project? We will design a programme for you that markedly improves performance.
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Apprenticeships: Building the future of leisure & travel talent

Apprenticeships are essential in developing the next generation of skilled professionals across the leisure, travel and hospitality sector. In an industry driven by customer experience, operational excellence and service standards, apprenticeships provide:

Hands-on experience

Apprentices develop in real working environments, building practical skills in customer service, hospitality operations, business administration and professional cookery.

Operational strength

Business & Administration apprenticeships support the smooth running of travel and leisure organisations through improved systems, communication and organisational skills.

Leadership development

Team Leader and management apprenticeships equip supervisors with the confidence and skills to lead teams, manage performance and drive continuous improvement.

Culinary expertise

Chef apprenticeships develop technical cookery skills, kitchen discipline and food safety knowledge to maintain high standards across hospitality settings.

Stronger talent pipelines

Apprenticeships create clear progression pathways, helping you attract, develop and retain skilled employees aligned to your business values and long-term growth.

Service excellence

Customer Service and Hospitality apprenticeships strengthen front-line capability, ensuring teams deliver memorable guest experiences and represent your brand with confidence.

Relevant Apprenticeship programmes

Level 3
Team Leader or Supervisor Apprenticeships
Act as a first-line manager, leading teams, managing operations, and driving day-to-day performance.
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Level 5
Operations or Departmental Manager Apprenticeships
Develop advanced leadership and management skills, overseeing teams or projects to deliver business strategy and performance.
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Level 2
Customer Service Practitioner Apprenticeships
Provide front-line customer service, handling enquiries, sales, and aftercare to deliver high-quality customer experiences.
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Level 3
Customer Service Specialist Apprenticeships
Deliver expert customer support, manage complex queries and complaints, and use customer insight to improve service.
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Level 3
Business Administrator Apprenticeships
Support and improve business administration processes, working across teams to deliver efficient services, strong communication, and effective organisational support.
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Level 3
Senior Production Chef Apprenticeships
Take on advanced responsibilities in commercial kitchens, supporting teams and maintaining food quality, safety, and consistency.
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Level 2
Production Chef Apprenticeships
Train in professional kitchens within schools, hospitals, and restaurants, developing skills in food preparation, safe cooking, and high-volume service.
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Level 4
Hospitality Manager Apprenticeships
Develop leadership skills to manage hospitality operations, lead staff, and deliver high-quality guest experiences.
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Level 3
Hospitality Supervisor Apprenticeships
Support daily hospitality operations, lead teams, and deliver excellent customer experiences in restaurants, hotels, and event settings.
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Level 2
Hospitality Team Member Apprenticeships
Work in customer-facing hospitality roles across restaurants, cafés, bars, and event venues, building skills in customer service, communication, and teamwork.
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Why Skern Training & Skills?

  • Specialists in service-led industries. We understand the fast-paced, customer-focused nature of leisure, travel and hospitality, where team capability directly impacts guest experience and business success.
  • Apprenticeships with real workplace impact. From Customer Service and Hospitality to Business Administration, Leadership and Chef apprenticeships, our programmes build practical skills that add immediate value.
  • Experiential, applied learning. Our approach goes beyond theory, embedding learning in real work environments to build confidence, competence and lasting behaviour change.
  • Employer-focused and flexible delivery. We work in partnership with your business to ensure training aligns with your operational goals, service standards and growth plans.
  • Building long-term talent pipelines. We help you attract, develop and retain skilled professionals, creating clear progression pathways that strengthen your workforce for the future.
“The workshops were useful and the activities amazing! A great balance of learning and challenge.”
— Historic Royal Palaces course participant

Don’t just take our word for it....

Course participant feedback from the automotive industry

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